Did You Know?
92% of customers form their opinion about a company based on their experience with its call center
80% of a company’s interaction with its customers is through customer service
68% of customers will switch brands based on a poor service experience
It costs up to 10 times more to acquire a new customer than to keep an existing Customer
How Can MAU Workforce Solutions Address Your Call Center Needs?
We help companies FOCUS:
We can allow call centers to focus on the things that truly make them successful: customer initiatives, new offerings, improved response time, call quality, customer satisfaction, etc. This is accomplished through a thorough review of core vs. noncore functions.
We help companies IMPROVE:
MAU Workforce Solutions can help call centers with recruiting, assessment, and selection of candidates for job openings. We offer a wide range of options that can be customized to meet specific hiring needs and ramp-up goals, utilizing lean process principals.
We help companies DELIVER:
We can allow call centers to quickly increase or decrease headcount based on changing business conditions. This flexibility allows for new initiatives and business cycles to occur, as well as seamless implementation.
We help companies COMMUNICATE:
We can help management stay connected with employees and contractors through customized associate engagement initiatives.
MAU Workforce Solutions Has Experience Hiring the Following Candidates for Call Centers:
- Account Representatives
- Customer Service Representatives