One-on-One with Randy Hatcher, President of MAU Workforce Solutions
Randy Hatcher is President of MAU, Inc., a professional staffing service located in Augusta. MAU has made a global impact by helping thousands of people find work.
Pillars: What is MAU, Inc., and as a business, how much of an impact does it have on the CSRA, the rest of the country, and the rest of the world?
Hatcher: MAU, Inc. provides workforce solutions that enable our clients, primarily manufacturers, to identify their non-core processes and functions and develop a plan for third-party responsibility for non-core services related to the use of labor. Our signature service is outsourced process management which combines the efficiency, flexibility, and cost savings made possible through a four-tier workforce-full-time, outsourced, contract and temporary employees.
During the last thirty-five years we estimate that almost one hundred thousand people in the CSRA have worked for MAU (twenty-five percent of the population!). Our first international contract was in 1979 with ARAMCO (Arabian American Oil Company), in which MAU recruited and sent approximately one hundred families to Saudi Arabia.
Today we continue to impact the CSRA and our other eleven locations across Georgia and South Carolina by following... I guess what you'd call the company motto: "Seek first to understand before you seek to be understood." We strive to learn and discover the true needs/desires of our three customer groups: applicants, clients and employees before ever offering a solution. MAU focuses on these three major groups in a program we call "ACE." If we can satisfy the needs of these three groups and build measurement systems to track our success, we'll know MAU has had a meaningful impact.
Pillars: When and how did MAU begin?
Hatcher: MAU was founded by William G. Hatcher, Sr. in 1973. While employed as a Personnel Manager, Mr. Hatcher was the victim of a corporate takeover which left him unemployed with only a five hundred dollar investment to start MAU with his wife Marion, as his secretary.
In 1973 MAU Professional Recruiting provided exempt recruiting services to employers in Augusta. Today MAU has partnerships in three hundred sixty-six cities, and seven countries.
In 1975 MAU started a Permanent Placement Office Services/Administrative Division, Ms. Power, at that time the only such company where the employer always paid the fee.
In 1976 MAU started its Temporary Office Services/Administrative Division, Ms. Temps.
In 1979 MAU started its temporary Light Industrial Services Division, Mr. Temps.
In 1986 MAU's Outsourcing Division began with a six hundred fifty-person eontract at Savannah River Site. This led to MAU's current strategy of combining outsourcing along with MAU's other services.
In 1987 we started MAU's Outplacement Division in response to what seemed to be a growing trend of forced corporate layoffs.
Pillars: What is your role at MAU?
Hatcher: I currently serve as President responsible for the financial, operational, business development, human resource and spiritual welfare of MAU.
Pillars: What are the company's Core Values?
Hatcher: Our Core Values are a daily lighthouse to MAU We strive to live out our Core Values, and when you read them you really come to understand how we make a difference in the marketplace and in the lives of people that we touch, including yours.
- We provide exceptional customer service.
- We conduct ourselves with honesty and integrity at all times and at all costs.
- We honor the unique worth of each person and the relationship we develop with them.
- We are known for our principles of responsible stewardship.
- We empower the development of our people.
- We work together as a result oriented team.
However, our Core Values truly grow out of the first line of our Mission Statement: To Honor God In All We Do. This is foundational. Without God's help our Core Values would simply be words on another plaque on the wall.
Pillars: How would you describe MAU job seekers?
Hatcher: Seeing what people are or what people do is far easier than seeing who people are. Since MAU services so many aspects of the employment market, we see a diversity of job seekers covering the spectrum from professional to office/administrative to industrial (skilled, unskilled, semi-skilled).
There are basically two types of candidates in all of the different job groups active and passive. Active is someone who is currently in the market, employed or unemployed, sending out resumes and making contacts. The passive candidate is our most desired candidate because he or she currently has a job, is generally happy, and only wants to move if presented with an opportunity that is "too good to be true." Those are the opportunities that we represent through our relationships with companies like BMW; Robert Bosch Corporation, Kimberly-Clark, Textron, Monsanto, Ingersoll-Rand, Daimler, Milliken and Alcoa.
MAU sees in each interaction with a job seeker an opportunity to touch a person's life. We have the ability to create a great impact-not simply by connecting somebody with a company that's hiring, but by the way we interact and treat each person... as a person. Therefore, we strive to work with each individual, to match experience, skills and personality with not just any job, but the right job. We use top-of-the-line assessments and we practice a forgotten technique... listening. In doing this we hope to treat each person as an important person!
Pillars: What sets MAU apart from other similar services?
Hatcher: We have many different competitors in each of our business segments, but very few competitors who have a history like MAU's dating back to the mid 1980s in bundling these tiered services into one seamless package. So, with MAU, our clients can replace up to seven different vendors, a true one-stop strategic, minority-owned, Native American partner.
Pillars: What does the future hold for MAU?
Hatcher: MAU's greatest years are yet to come. In the 1970s we tried to convince employers to use temporary help, and most of them were not doing so. Today, most companies use temporary help. In the twenty-first century we have a new mission to help our clients become the low-cost providers in a high-cost country through the use of a four-tier workforce solution. Today, many world class companies still find themselves loaded with too many fixed costs, and not enough time to focus every day on their core business. We help them in two ways-by providing flexibility and variable costs in operations and relief from non-core distractions. We have a physical presence in Georgia, South Carolina, Illinois and Michigan, and our outsourcing business model is portable to almost any geographic location where needed.
Pillars: Clearly, MAU could be located in any major city. What keeps you in Augusta?
Hatcher: Cost of living, availability of qualified labor, twenty-minute maximum commute to work, two hours from the city of five million resources-Atlanta, two and a half hours from some of the most beautiful beaches in the US., and three and a half hours to some of the prettiest mountains on the east coast.
Pillars: In what ways outside of work are you involved in the life of Augusta?
Hatcher: I have served in various leadership capacities over the years on the boards of the Augusta Metro and Columbia County Chambers of Commerce, Augusta Technical College Foundation, Augusta West Rotary Club, and American Cancer Society; as founder of the Downtown eighborhood Crime Watch; and on First Bank of Georgia Advisory Board. I lobbied City Commissioners in the 1980s to adopt speed radar devices in the city (sorry everybody) and was involved in various Christian organizations-co-founder of Christian Businessmen's Committee of Augusta, Heritage Academy Capital Campaign and Community Business Chairman for Leighton Ford Crusade. I attend Trinity-on-The-Hill United Methodist Church and enjoy one-on-one Christian discipling and teaching with business leaders.