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MAU Core Values: We Provide Exceptional Customer Service

Post Author Ben Johnson
Jun 14, 2021 9:11:45 AM
MAU News
CORE VALUES: We Provide Exceptional Customer Service

MAU's Core Value, "We Provide Exceptional Customer Service," Keeps Our Customers at the Forefront of Our Business

At MAU Workforce Solutions, we are guided by a set of core values in how we do business, treat our employees, and help our clients. These values are more than just statements, they are the principles that we use every day to make lives better.

Our second value is: We provide exceptional customer service

When MAU founder William G. Hatcher Sr. created the company in 1973, his vision was to have MAU be synonymous with great customer service. “Consider it done,” became a slogan among the office and a founding principle of MAU, and Mr. Hatcher always believed that this principle has contributed to our current success.

From the beginning, Mr. Hatcher wanted to emphasize the importance of accuracy in customer service throughout the organization. He gave each employee a notepad and instructed them to write out a to-do list of everything they needed to accomplish each day, ensuring that they completed all necessary tasks as promised. This tradition has continued into the computer era and serves as a reminder to all MAU employees the importance of not only getting things done, but getting them done well.

Senior Director of Outsourcing Tradd Rodgers talks below about how Mr. Hatcher cared about taking care of the customers and making sure we were doing all we could to make our customers happy.

 

A big differentiator for MAU's customer service is our availability. By having good communication with our applicants, clients, and employees, we are able to meet their needs when they arise and ensure that we will take care of the problem. We build strong partnerships and look to solve problems for our customers, because they are important to us.

As MAU continues to grow, we will always find ways to have an open door and be accessible. We desire to meet the needs of our customers and will always work hard get the job done-and done well.

About MAU

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs and better lives to those who work with us. For additional information about MAU, visit www.mau.com.

 

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