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Customer Service Talent: Evaluating Your Recruiting/Retention Strategy [INFOGRAPHIC]
March 14, 2016 2:48:00 PM

Recruiting and retaining talent in today’s world is no easy feat. And the struggle is no different in the customer service and call center industry. With a high turnover rate, sometimes skyrocketing to 70%, having effective recruiting, onboarding, and retention strategies in place has never been more important.

Use MAU’s infographic to learn some good (and bad) news regarding customer service hiring trends, than Take 5 and evaluate your recruiting & retention strategy. 


Please know that MAU has an array of staffing, recruiting, and outsourcing solutions that are just a click away. Whether it’s improving staff through our talented pool of employees, finding the perfect partners to assist in your growth, or just passing along what we’ve learned in over 40 years of experience, we’re all about it. Contact us if there’s anything we can do for you.