<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=475767032605295&amp;ev=PageView&amp;noscript=1">
logo.png

FREQUENTLY ASKED QUESTIONS

WE'RE HERE TO HELP! 

We've put together some commonly asked questions to give you more information about working with MAU.  To help you navigate our frequently asked questions page, click the (+) below to quickly get the answers you're looking for.

 

CAREER ASSISTANCE

+ I am interested in a job with MAU.  Where do I go to see what jobs you have available?

+ I have already applied for a position with MAU and I'd like to know the status of my application.  Where can I go to find this information?

+ I would like to get in touch with my local MAU branch.  Where can I find the contact information?

+ I am trying to apply for a job on the MAU job board but the system says I am over the application limit.  What does this mean, and how can I get this issue resolved?

 

TECHNICAL ASSISTANCE

+ I need to recover my password to my existing MAU Account.  What do I do?

+ I need to recover my password to my existing MAU Account but do not have access to the email account.  What do I do?

+ I no longer have access to the email address used to create my MAU account.  Who should I contact for assistance?

+ I need to update my MAU Profile.  What do I do?

 

CURRENT EMPLOYEES

+ I currently work for MAU and need help accessing my information (paystub, login information, W2, etc).  Where do I go?

+ I need to request my W2.  How do I submit this request?

+ Where can I download the MAU Access App and what can I do with the app?

 

CLIENT INQUIRIES

+ I am an employer interested in learning more about MAU's services.  Who should I contact to learn more?

 

ADDITIONAL

+ I am experiencing an issue not covered in the questions above.  Who should I contact?

 


 

CAREER ASSISTANCE

I am interested in a job with MAU.  Where do I go to see what jobs you have available?

Visit the MAU Job Board to view all available opportunities at https://www.mau.com/jobs.

You can filter jobs by keyword, or by typing your zip code, city or state in the available boxes to search positions in your area.  You can also use the Jobs by Location links to view jobs in the area of your choice.

 

Back to Menu >>

 





I have already applied for a position with MAU and I'd like to know the status of my application.  Where can I go to find this information?

To check the status of your online application(s), you must first log in to your MAU account.  Click here to log in.

Once you are logged into your account, click ‘My Account’ and then ‘Applications’ to show a complete list of all positions you’ve applied for and the status of your application for each position.

 

Back to Menu >>





I would like to get in touch with my local MAU branch.  Where can I find the contact information?

MAU has branch locations in Alabama, Georgia, Indiana, Kentucky, North Carolina, South Carolina, Texas, Utah, and Wisconsin.  Visit the MAU Locations page to find the contact information for your local MAU branch.

 

Back to Menu >>





I am trying to apply for a job on the MAU job board but the system says I am over the application limit.  What does this mean, and how can I get this issue resolved?

Our system allows an individual to have up to three active applications on file at any given time.  If you are trying to apply for a new position while you have three current applications on file, you will receive an error message letting you know that you have reached the max amount of applications allowed.

If you would like to have an application(s) removed from your file, please contact your local MAU branch to discuss removing active application(s) from your account.

 

Back to Menu >>








TECHNICAL ASSISTANCE

I need to recover my password to my existing MAU Account.  What do I do?

In order to reset your password, click here and enter your email address.  You will receive an account recovery email to the email address associated with your account.  Please follow the instructions in the email to successfully recover your account.

Please note:  In order to use the Password Recovery you must have access to the email address associated with your account.  If you do not have access to this email, click here.

 

Back to Menu >>





I need to recover my password to my existing MAU Account but do not have access to the email account.  What do I do?

Unfortunately, if you no longer have access to the email address associated with your MAU Account, you will need to contact your local MAU branch to work with a representative to reset your account information.  Click here to find branch contact information.

 

Back to Menu >>





I no longer have access to the email address used to create my MAU account.  Who should I contact for assistance?

In order to reset the email address associated with your MAU account you will need to contact your local MAU branch to speak with a representative about resetting your account.

Click here to find MAU Branch Location contact information.

Back to Menu >>





I need to update my MAU Profile.  What do I do?

Your MAU Profile contains the following information:

  • User Profile

  • Contact Information

  • Work History

  • Education

  • Skills

  • Resume

  • Criminal History


In order to update any of the categories above, you must first log in to your MAU account.  Click here to log in.  Once you are logged into your account, click 'My Account' and then choose the tab for the section you wish to update.

 

Back to Menu >>





CURRENT EMPLOYEES




I currently work for MAU and need help accessing my information (paystub, login information, W2, etc).  Where do I go?

 

Back to Menu >>





I need to request my W2.  How do I submit this request?

Please fill out this form and send the completed and signed form to employeew2@mau.com. 

Electronic W-2 

  • We highly recommend the electronic W-2 option if you’d like to access your document immediately when they’re available.  It is the faster of the two options. Electronic W-2s will be available by 1/24/2019 (or sooner).

  • To sign-up for this option, log in to Employee Portal and agree to Electronic W-2.    Select the Pay History tab, then the W-2 link.

Mailed W-2

  • Mailed W-2s are available, however this is a slower option. Hard copy W-2s will be mailed no later than January 31, 2020. W-2s will be mailed to the address on file in the Employee Portal. 

Reprints

  • Reprints for W-2s will begin on February 15, 2020 and will be printed on Fridays only; the W-2 request form (available on the link above) must be signed per IRS regulations. 

NOTE: Electronic W-2s may be unavailable on Mondays and Fridays between the hours of 2:00 p.m. and 4:00 p.m. for maintenance.

 

Back to Menu >>





Where can I download the MAU Access App and what can I do using the app?

The MAU Access App is available to download from the Apple Store (On your iOS device, tab the App Store widget and search for "MAU Access", then tap to download) as well as Google Play.

Once downloaded, the MAU Access app allows you to have complete access to key tasks straight from your mobile device.  The app mimics the online employee portal where individuals can view recent pay stubs, assignment information, e-documents, etc.  Giving you time back in your day to focus on your career! 

App highlights:

  • Easy login from anywhere!
  • Preview your latest checks and current assignments
  • Edit profile information at your fingertips
  • Download previous paystubs
  • Review past & current job assignments
  • View Supervisor contact information

 

Back to Menu >>





CLIENT INQUIRIES




I am an employer interested in learning more about MAU's services.  Who should I contact to learn more?

Looking to staff up? From manufacturing staffing to executive leadership, MAU’s better personnel and better processes give our clients an edge on the competition. No matter the number of hires, partner with us and discover the power in our people. Click here to contact us today for more information!

 

Back to Menu >>







ADDITIONAL




I am experiencing an issue not covered in the questions above.  Who should I contact?

If you are experiencing an issue that we haven't covered in the topics above, you will need to speak with a representative at your local MAU branch.  They will need to get some additional information from you regarding your issue in order to help navigate a solution.

Click here to find MAU Branch Location contact information.

Back to Menu >>